Shipping Policy

Last Updated: [19/05/2026]

At The Wonder Whale, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website.

Order Processing

Orders are typically processed and dispatched within 1–3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during peak sale periods may require additional processing time. In such cases, we will do our best to keep you informed.

Delivery Timelines

Once dispatched, most orders are delivered within 3–10 business days depending on your location and courier service availability.

While we work closely with our delivery partners to ensure timely delivery, unforeseen circumstances such as weather conditions, public holidays, operational disruptions, or courier delays may occasionally impact delivery timelines.

Delivery timelines displayed on our website are estimates and should not be considered guaranteed delivery dates.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be communicated on our website or through our marketing channels.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email, SMS, WhatsApp, or any contact information provided during checkout.

You can use the tracking information to monitor the status of your shipment directly with the courier partner.

Address & Contact Information

Please ensure that your shipping address, phone number, and email address are accurate and complete at the time of placing your order.

The Wonder Whale shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If an order is returned due to an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

Damaged, Incorrect, or Incomplete Orders

We recommend recording an unboxing video while opening your package.

If you receive a damaged product, an incorrect item, or an incomplete order, please contact us within 48 hours of delivery at [email address].

To help us investigate and resolve the issue, we may request:

Your order number
Photographs of the product and packaging
An unedited unboxing video showing the package being opened

Failure to provide the requested information may affect our ability to process the claim.

Delays Beyond Our Control

While we strive to deliver every order within the estimated timeline, certain delays may occur due to circumstances beyond our control, including courier disruptions, weather conditions, natural events, public holidays, or regional service interruptions.

We appreciate your patience and understanding in such situations.