Privacy Policy

Last Updated: [19/05/2026]

At The Wonder Whale, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how The Wonder Whale ("we", "our", and "us") collects, uses, stores, processes, and protects information when you visit our website, browse our products, make a purchase, subscribe to communications, or interact with our services. The terms "you", "your", "customer", and "user" refer to any individual accessing or using our website and services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you interact with our website. Personal information may include your name, email address, phone number, shipping and billing address, payment-related details, and any information voluntarily provided by you during purchases, account creation, newsletter subscriptions, customer support interactions, or communication with us.

We may also automatically collect certain information such as device information, browser type, IP address, website activity, pages visited, referral sources, and browsing behaviour through cookies and analytics technologies.

2. How We Use Your Information

The information collected by The Wonder Whale may be used to process and fulfil orders, provide customer support, improve website performance, personalize user experience, communicate updates regarding orders and products, send promotional content where permitted, manage marketing activities, prevent fraudulent transactions, maintain website security, and comply with legal obligations.

We continuously use website insights and customer interactions to improve products, content, services, and overall user experience.

3. Payment Information

Payments made on The Wonder Whale website are processed through secure third-party payment providers. We do not directly store complete payment card details on our servers. Payment information is processed according to the privacy and security practices of the relevant payment service providers.

4. Sharing of Information

The Wonder Whale does not sell, rent, or trade personal information to third parties.

We may share information with trusted third-party service providers that assist us in operating our business and website, including payment gateways, logistics and shipping partners, website analytics providers, customer support platforms, marketing tools, and technology partners. Information shared is limited to what is reasonably necessary for operational purposes.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, security, and operations of The Wonder Whale.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, understand user behaviour, remember preferences, and enhance user experience.

Cookies may help us understand how visitors use our website and enable us to optimize content, products, and website performance. You may choose to disable cookies through your browser settings; however, certain website features may not function as intended.

6. Data Security

The Wonder Whale takes reasonable technical and organizational measures to safeguard your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we take commercially reasonable precautions to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil business, operational, legal, accounting, and customer service purposes.

Information may be retained for longer periods where required by applicable law.

8. Your Rights

Depending on applicable laws, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of information where legally permitted, or opt out of promotional communications.

Requests related to personal information may be submitted through the contact details provided below.

9. Third-Party Websites

Our website may include links to external websites or services. The Wonder Whale is not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review the privacy policies of such websites independently.

10. Changes to this Privacy Policy

The Wonder Whale reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page.

Continued use of our website following updates constitutes acceptance of the revised Privacy Policy.